International Flights from Atlanta

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Effective May 16, 2012 the new International Terminal will open at the Atlanta Hartsfield-Jackson International Airport. As the new terminal will make procedures easier for passengers, there are a few logistical details that you, the passenger, need to carefully be aware of in order to avoid major confusions and inconveniences. The major concern we need to bring to your attention, as your transportation provider, is your outbound itinerary.

Outbound

When flying outbound from ATL airport, international, this doesn’t necessarily mean you will be dropped at the International terminal. Passengers whose ultimate destination is outside the United States, but whose flight out of Atlanta is initally bound for a domestic airport must check in at the domestic terminal. For example, if you’re flying to China but your flight first stops in California, then you will need to check-in at the domestic gates! If you advise Hennessy that you’re flying Int’l, our chauffeurs will drop you at the International terminals and this could cause major difficulty for you should your flights original plan have a domestic stop.

Inbound

No worries here! Our dispatch is able to monitor the flight and origin. All flights coming in from a domestic flight will meet inside or curbside as in the past. Any International flight arriving to the new International terminals, simply follow the designated signs to ground transportation. There will be an electronic display showing Hennessy Transportation followed by your name. At that point, your chauffeur will be able to pull up for passenger pick up.

FAQ

Will I still have to recheck my baggage after an international flight if I'm an Atlanta-bound passenger?

No! The international terminal eliminates the baggage recheck. Atlanta-bound passengers will go through immigration, collect checked baggage, clear customs and leave the international terminal.

Can I still check in for international flights in the domestic terminal?

Passengers traveling outside of the United States should check in at the international terminal. Please check with your airline for specific check-in requirements.

Can I check in for domestic flights in the international terminal?

Passengers flying within the United States should check in at the domestic terminal. Please check with your airline for specific check-in requirements.

I accidentally went to the domestic terminal to check in for my international flight. What should I do?

A free shuttle service will be available to the international terminal. Shuttles are available at the ground transportation center at the west end of the domestic terminal.

There are Customs and Border Protection (CBP) areas on Concourse E and the new international terminal. Which one should I use?

All passengers who arrive at Concourse F will process through CBP on Concourse F, whether they are connecting to other flights or finishing their travel in Atlanta. Passengers arriving at Concourse E who are connecting to other flights will be processed by CBP on Concourse E. Atlanta-bound passengers arriving on Concourse E will pass through a sterile corridor with moving walkways to the CBP area on Concourse F for processing.

Where do I need to be dropped off when departing on an international flight?

Passengers traveling outside the United States should check in at the international terminal. Passengers whose ultimate destination is outside the United States but whose flight out of Atlanta is bound for a domestic airport must check in at the domestic terminal.

I went through U.S. immigration and customs before getting on my flight back to the United States. Where will I pick up my baggage?

Several countries (including Canada, Ireland and some Caribbean destinations) participate in the U.S. precleared travel program. Regardless of the gates at which their flights arrive, Atlanta-bound passengers who arrive aboard precleared flights will pick up their baggage at the international terminal baggage claim in the arrivals hall. There are signs throughout the Airport to direct these passengers.

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